Viele meiner Freude im IT-Bereich haben viel Zeit und Energie für die Avaya 6002-1 6001-1 3000-2 132-S-720-1 132-S-712-2 Zertifizierungsprüfung benutzt. Aber sie haben sich nicht am Kurs oder Training im Internet beteiligt. Für sie ist es schwer, die Prüfung zu bestehen. Und die Erfolgsquote ist auch sehr niedrig. Glünklicherweise bietet Pass4Test die zuverlässigen schulungsinstrumente. Die Schulungsunterlagen von Pass4Test beinhalten die Simulationssoftware und die Prüfungsfragen-und antworten. Wir würden die besten Prüfungsfragen und Antworten zur 6002-1 6001-1 3000-2 132-S-720-1 132-S-712-2 Zertifizierungsprüfung bieten, um Ihre Bedürfnisse abzudecken.
Mit einem Avaya 6002-1 6001-1 3000-2 132-S-720-1 132-S-712-2 Zertifikat kann der Berufstätige in der IT-Branche eine bessere Berufsmöglichkeit haben. Das Avaya 6002-1 6001-1 3000-2 132-S-720-1 132-S-712-2 Zertifikat ebnet den Berufstätigen in der IT-Branche den Weg zur erfolgreichen Karriere!
Die IT-Kandidaten sind meistens Beschäftigte. Deshalb haben viele nicht genügende Zeit, sich auf die Prüfung vorzubereiten. Aber sie verwenden viel Zeit auf die Schulungskurse. Am wichtigsten haben Kandidaten viele wertvolle Zeit verschwendet. Hier empfenlen wir Ihnen eine gutw Website für die Lernmaterialien. Teil der Testdaten im Internet ist kostenlos. Was wichtig ist, dass die realen Simulationsübungen Ihnen zum Bestehen der Avaya 6002-1 6001-1 3000-2 132-S-720-1 132-S-712-2 Zertifizierungsprüfung verhelfen können. Die Schulungsunterlagen zur Avaya 6002-1 6001-1 3000-2 132-S-720-1 132-S-712-2 Zertifizierungsprüfung von Pass4Test können Ihnen nicht nur Ihre Zeitkosten ersparen , sondern Ihnen helfen, die Prüfung erfolgreich zu bestehen. So haben Sie keine Gründe, Pass4Test nicht zu wählen.
Wenn wir zuerst die Fragen und Antworten und Prüfungsmulator zur Avaya 6002-1 6001-1 3000-2 132-S-720-1 132-S-712-2 Zertifizierungsprüfung bietetet, haben wir niemals geträumt, dass wir so einen guten Ruf bekommen können. Wir geben Ihnen die unglaubliche Garantie. Wenn Sie die Produkte von Pass4Test für Ihre Avaya 6002-1 6001-1 3000-2 132-S-720-1 132-S-712-2 Zertifizierungsprüfung benutzen, versprechen wir Ihnen, die Prüfung 100% zu bestehen.
Exam Code: 6002-1
Prüfungsname: Avaya (Avaya Aura(TM) Communication Manager and CM Messaging (R6.0) Implementation Exam)
Exam Code: 6001-1
Prüfungsname: Avaya (Avaya Aura(TM) Session Manager and System Manager)
Exam Code: 3000-2
Prüfungsname: Avaya (ACSS Small and Medium Enterprise (SME) Communications)
Exam Code: 132-S-720-1
Prüfungsname: Avaya (Specialist Call Center Implement and Support Elective Exam)
Exam Code: 132-S-712-2
Prüfungsname: Avaya (Specialist: Avaya Proactive Contact Solutions Design Elective Exam)
132-S-720-1 prüfungsfragen Demo kostenlos downloden: http://www.pass4test.de/132-S-720-1.html
NO.1 For single site call centers where Call Management System (CMS) data is critical to
their business,
which two benefits does the CMS provide for minimum data loss? (Choose two.)
A. disk mirroring
B. Survivable CMS
C. high availability CMS
D. duplicated processors
Answer: A, C
Avaya 132-S-720-1 echte fragen 132-S-720-1 132-S-720-1
NO.2 You have just received a call from a customer that agent 6024 is no longer receiving
calls for skill 6.
The customer informs you that the agent was receiving calls yesterday for this skill. You
display the agent
login ID and inform the customer that skill 6 is no longer assigned in the agents profile. The
customer
wants to know when the agents profile was changed. Keep in mind that changes to agent
profiles for this
customer can only be made through the Media Server,
Which command would you use to determine when a change was made to this agents
profile?
A. display changes extension 6024
B. list history
C. display agent 6024
D. displayevents 6024
E. trace agents
Answer: B
Avaya 132-S-720-1 132-S-720-1 prüfungsfragen 132-S-720-1
NO.3 You have been assigned a project to add an ACD to an existing Avaya Call
Management System (CMS).
The customer has requested that Avaya provide a turn-key implementation Which three
resources will
you schedule? (Choose three)
A. Communication solutions integration - provisioning
B. Communicabon and Solution Integration (C&Sl)
C. software specialist
D. on-site technician
E. Network Integration Center (NIC)
Answer: A, B, D
Avaya zertifizierung 132-S-720-1 antworten 132-S-720-1 132-S-720-1 zertifizierungsantworten
NO.4 You have just installed Avaya P Agent R-6 on the computers for all 150 agents. All of
the computers can
ping the Communication Manager (CM), but only 100 of the agents can log into their lP Agent
station.
What is the cause of this issue?
A. The ®M ax i m u m C oncu rr en tl y R eg i s t e r ed I P S t a ti on¡¯ f ield o n t h ¡ ® s ys -
parameters customer-options ¯
screen is set to 100.
B. The ® I P S t a ti on¡¯ f ield o n t h ¡ ® s ys -parameters customer-options ¯ sc r een i s se
t t o¡ n
C. The ®M u lti m ed i a M od ¡¯ f ield o n t h ¡ ® chan ge s tat o n ¡ ¯ fo r m i s s et t o ¡ ® E
nh n c
D. The ®Phone Fea t u r e¡¯ w i nd o w o n t h ¡® S tat ion A dm i n istrat io n f o r m nee d s t
o be s e t o ¡® -In ¯.
Answer: A
Avaya 132-S-720-1 testantworten 132-S-720-1 prüfungsfrage 132-S-720-1 132-S-720-1
NO.5 Your customer is implementing a non-AVAYA CI/LAN application in conjunction with
Communication
Manager (CM) 4 0 What is the minimum software licensing required on Communication
Manager and AE
Services?
A. ASAI Core on CM and TSAPI Basic and Ad ¯i anced on AE Se r M ces
B. ASAI Core on CM and CvtAN on AE Ser ¯.i ces
C. ASAI Core, ASAI Plus and Cli Stations on CM and CVLAN on AE Services
D. CTI Propnetary Adjunct inks on CM and CVL.AN on AE Services
Answer: B
Avaya zertifizierung 132-S-720-1 132-S-720-1 testantworten
NO.6 Your customer is migrating their call center from basic ACD to EAS.
After the EAS feature has been licensed on the system, what are three tasks that must be
completed to
facilitate the EAS conversion? (Choose three.)
A. EAS must be optioned on the Feature Related System Parameters form.
B. The CMS (if present) switch administration for the ACO must be changed to support EAS.
C. Queue Status Indicators must be re-administered.
D. Agent work mode buttons on voice terminals must be modified.
E. Administer hunt groups for Redirect on No Answer (RONA).
Answer: A, B, D
Avaya prüfungsfragen 132-S-720-1 132-S-720-1 prüfungsfrage 132-S-720-1 zertifizierung 132-S-720-1
NO.7 Your customer is reporting that after hours callers are being disconnected. Recently
they changed the
out-of-hours vector from routing to an internal voice mailbox to an off site answering service
using a
route-to digits step
What is happening?
A. Dial ahead digits are being discarded
B. In the associated vector, coverage on route-to digits step was set to no.
C. In the associated vector, coverage on route-to digits step was set to °yee
D. Class of Restriction on associated VON has too low of an FRL to allow outcalling
Answer: D
Avaya 132-S-720-1 132-S-720-1
NO.8 Your customer has commissioned agents who take both service related calls as well
as sales
opportunity calls The agents receive a commission on all sales. Which Business Advocate
feature would
assure that agents are provided equal opportunity to take sales related calls?
A. Service Objective
B. Percentage Allocation Distribution
C. Service Level Supervisor
D. Reserve Agent
Answer: B
Avaya zertifizierung 132-S-720-1 132-S-720-1 antworten
NO.9 Your customer is implementing third-party data directed routing
Which three ctor steps would cause an adjunct routing request to be terminated? (Choose
three.)
A. check split
B. wait
C. queue
D. go to step
E. converse on split
Answer: A, C, E
Avaya zertifizierungsfragen 132-S-720-1 132-S-720-1 prüfungsunterlagen
NO.10 A customer wants to know the definition of the Average ACD Time on the Historical
Split Skill Summary
Interval Report. Which documentation would you reference in order to obtain this
information?
A. Avaya Call Management System Supervisor Release 14 Reports
B. Avaya CMS Supervisor Release 14 Report Designer
C. Avaya CMS Capacities
D. Avaya Call Management System Release 14 Administration
Answer: A
Avaya prüfungsfrage 132-S-720-1 prüfungsunterlagen 132-S-720-1
NO.11 Your customer has basic reporting requirements that include agent level skill reporting
for 12
simultaneous supervisors accessing real-time information using PCs over their Local Area
Network. What
is the most cost effective reporting offer that meets these requirements?
A. BCMR Desktop
B. BCMS
C. CMS
D. Operational Analyst
Answer: C
Avaya antworten 132-S-720-1 zertifizierung 132-S-720-1 exam fragen 132-S-720-1 prüfung
NO.12 A customer wishes to allocate the subnet 255.255252.0 to the ® cus t o m e r LAN ne t
w o r k i n t e rf ac ¡¯ o n t h
CMS. Which file must be amended to ensure that this net mask is correctly allocated when
the CMS
system is rebooted?
A. /etc!subnet
B. /etc/netmasks
C. /etcfnetworks
D. /etcfhosts
Answer: B
Avaya 132-S-720-1 zertifizierungsantworten 132-S-720-1 prüfungsfragen
NO.13 When turning on the CMS application an installation engineer receives the message
shown:
®C heck i ng t he S ys t e m Tunab l es f o r CM S va l ues m d : m irr o r ed_ r oo t _ fl ag
MUST be se t t o 1 CM S canno t r un
without correct tunable values. Error occurred while processing request..... see
/cmsfinstallllogdir/admin.log for detaiIs ¯
Which file will require amending to resolve this problem?
A. /etcftunables
B. /etc/system
C. /cms/insta llftunables
D. /etc/defaultlmirror
Answer: B
Avaya echte fragen 132-S-720-1 132-S-720-1 132-S-720-1 prüfung
NO.14 Which of the following is not a valid connecbvity test available using the Applications
Enablement
Services Utilities menu available from OAM?
A. TSAPI Test
B. Ping Host
C. ASAI Test
D. Traceroute
Answer: D
Avaya zertifizierungsantworten 132-S-720-1 132-S-720-1 132-S-720-1
NO.15 Which three statements descnbe the correct use of the asaiuui vector vanable when
communicating
with an adjunct computer telephony integration application? (Choose three.)
A. Valid lengths of the asaiuui vector variable range from 1 to 24 digits
B. The asaiuu, vector variable allows the adjunct CTI application to set a variable for use in
vector
processing
C. A common use for the asaiuui variable in a vector step is to test the assigned value
against a threshold
value.
D. The scope of the asaiuui variables is only local
E. Once a value is assigned, it cannot be modified or changed byrne adjunct
Answer: B, C, D
Avaya antworten 132-S-720-1 zertifizierungsfragen 132-S-720-1 132-S-720-1 testantworten
NO.16 You are a team member assigned on a project to install a new Avaya S87XX Media
Server and a new
Avaya Call Management System (CMS). Who is responsible for identifying what equipment
has arrived at
the customers site?
A. the field technician
B. the client executive
C. the program manager
D. the remote field engineer (RFE)
Answer: A
Avaya 132-S-720-1 prüfung 132-S-720-1
NO.17 You ask the Avaya Call Management System (CMS) administrator to increase the
measured trunks.
Since the administrator has not changed parameters before, CMS administration
documentation must be
accessed. Which three sections are needed to change parameters? (Choose three.)
A. Free Space Allocation
B. Data Storage Allocation
C. Trunk Group assignment
D. Data Collection
E. Disk Allocation
Answer: A, B, D
Avaya 132-S-720-1 echte fragen 132-S-720-1 132-S-720-1 originale fragen
NO.18 Your customer wants to periodically adjust agent skill assignments and preferences
automatically
(without human intervention) based on real-time agent sales results in their CRM application.
Which solution would satisfy the requirement?
A. Implement a custom CTI application which will change the agent skills.
B. Pursue a custom application through Avaya CSI
C. Use Avaya Site Administration Scheduling.
D. Use CMS Supervisor scripting.
Answer: B
Avaya 132-S-720-1 132-S-720-1 prüfung 132-S-720-1 antworten
NO.19 Your customer would like to be able to collect call center data when the enterprise
fragments using a
remote gateway. Since this is a small location, an LSP was installed to support the users
Which system
would allow the customer to collect and then add data back to the main Call Management
System (CMS)?
A. HACMS
B. Primary CMS
C. BCMR-D
D. Survivable CMS
Answer: D
Avaya 132-S-720-1 132-S-720-1 132-S-720-1 132-S-720-1
NO.20 Your client needs to address agent morale issues thin their call center. These issues
are tied to those
agents who staff a higher number of skills resulting in more time spent on ACO calls (also
known as hot
seats ¯).
Which Avaya capability should be used to help eliminate ® ho t sea t ¡¯ in a c a ll ce nter
A. Auto-Reserve Agents
B. Least Occupied Agent (LOA)
C. Expert Agent Selection (EAS)
D. Percent Allocation Distribution (PAD)
Answer: B
Avaya zertifizierung 132-S-720-1 132-S-720-1
没有评论:
发表评论